Updated February 8, 2023
At WGH, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by WGH as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as your airline/travel agent booking reference — is personal data.
At WGH, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. If you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from WGH. WGH does not sell your data.
To exercise your privacy rights and choices, please contact us by e-mail to email@example.com
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and WGH is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
At WGH, we believe that you can have great travel experience and great privacy. This means that we strive to collect only the personal data that we need. The personal data WGH collects depends on how you interact with WGH.
When you s a product and services, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with WGH, we may collect a variety of information, including:
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
WGH may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.
WGH uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.
WGH uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, WGH may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or other’s legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact the Data Protection Officer by e-mail to firstname.lastname@example.org
WGH does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.
WGH may share personal data with service providers who act on our behalf, our partners, or others at your direction. Further, WGH does not share personal data with third parties for their own marketing purposes.
At WGH, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.
WGH’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
In addition to cookies, WGH uses other technologies that help us achieve similar objectives.
In some email messages WGH sends to you, we provide a “click-through URL” that links you to content on the WGH website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.
Pixel tags enable us to send email messages in a format that you can read, and they tell us whether mail has been opened. We may use this data to reduce or eliminate messages sent to customers.
WGH products and services connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world. WGH complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be.
To make sure your personal data is secure, we communicate our privacy and security guidelines to WGH employees and strictly enforce privacy safeguards within the company.
WGH takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within seven days. In other cases, we may require additional information or let you know that we need more time to respond.
Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.
If you are not satisfied with WGH’s response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
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